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  • How much is shipping? Where do you ship to?
    Shipping is a flat $8.95 on all orders. We currently only ship to the US through our website. International orders can be arranged via special arrangement. Email us at contact@NugenNatural.com if you have additional questions.
  • How should i store it?
    Store it in a cool, dry place. Your cupboard will work. Once it's opened it's best to finish it within 60 days.
  • Are any of your products vegetarian, vegan, kosher or gluten-free?"
    Many of our products have an AVA (American Vegetarian Association) vegetarian and/or vegan certification. Those statements can be found on the label of the individual product. Whenever possible, we certify kosher through a nationally recognized organization—KOF-K. Products with this certification will say “YES KOSHER PARVE” or “YES KOSHER DAIRY” on the back of the label or box. Most of our products are gluten-free. Please see note on product label.
  • How should I use it?
    The simplest way is to mix one scoop with about 6-8 oz of cold water in the morning once a day. You can take it at other times during the day and mix it with other xxxx products as well.. .
  • Where are your products made?
    We are proud to say that all of our products are manufactured right here in the USA at our manufacturing and packaging plant in California. We make every effort to purchase products and ingredients from U.S.-based suppliers, but we do source globally.
  • What's your return policy?
    The spirit of our return policy is that we'll refund you for anything you don't like. The more technical definition is that you're automatically guaranteed to a refund within 60 days of purchase no questions asked. If you ordered more than one we'll refund the first bottle instantly and the others when they're returned to our shipping center. (We'll pay for shipping first).
  • How are your products regulated?
    Dietary supplements are regulated by the FDA (Food and Drug Administration), CDPH (California Department of Public Health - Food & Drug Branch) and the FTC (Federal Trade Commission). The FDA and CDPH inspect manufacturing facilities, review labeling for accuracy and the inclusion of required information, and monitor products for safety by requiring manufacturers to report serious adverse events to them. The FTC has authority over advertising and marketing claims, challenging claims that are misleading, not truthful or not substantiated with credible scientific evidence.
  • What does GMP manufacturing mean?
    GMP stands for Good Manufacturing Practices. GMP is a national production and testing practice enforced by the FDA that helps ensure a quality product and label accuracy. We follow current FDA regulations for GMPs to manufacture and distribute dietary supplements. GMPs set the standards for testing, manufacturing and packaging including: - Raw materials quality assurance - Record keeping of substances throughout the manufacturing and packaging process - Standards for cleanliness and safety - Qualifications of manufacturing and packaging personnel - Finished product specifications - Production and process controls
  • How long should it take for a capsule or softgel to dissolve?
    For a 2-piece gelatin capsule or softgel, the USP standard for maximum dissolution time is 30-45 minutes

Still not finding the answer you were looking for? Contact us for more information on how we can properly direct your queries or comments.

Free shipping within the USA on all orders

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